VIP members enjoy automatic monthly delivery, exclusive savings, and first access when inventory is limited. To join, select “Subscribe & Save” before adding the product to your cart and completing your purchase.

You will always receive an email reminder before your card is charged so there are never any surprises.

Never run out of your routine. Subscribe and receive the Medicinal Hair Elixir delivered automatically each month with 10% (or more) off every order.

Your VIP savings increase when you subscribe to more bottles—subscription discounts stack with bundle deals:

• Subscribe to 1 bottle → 10% off

• Subscribe to 2 bottles → 20% off

• Subscribe to 3 bottles → 25% off

VIP subscription orders are fulfilled first when inventory is limited and continue shipping even when the website is temporarily closed between restocks.

Consistent care. Greater savings. Priority access.

Pause or cancel your VIP subscription at any time by submitting a request through the contact form at the bottom of the page.

Please be sure to send your request at least 48 business hours before your next billing date to avoid the upcoming charge. Once a charge has been processed, refunds cannot be issued because VIP orders are fulfilled very quickly!

Tracking details are sent via email once your order ships.

Orders begin processing quickly to ensure timely shipping. While orders cannot be changed or canceled once placed, address updates may be accommodated if your order has not yet shipped.

Please email me immediately with your order number and updated address. Address changes can only be made if your order has not yet shipped.

Orders are processed within 1–2 business days. Domestic shipping typically takes an additional 3–4 business days. Please note that processing times may be extended during holidays or peak order periods. Tracking information will be sent via email once your order ships.

Jourdan Taylore proudly ships to customers in over 200 countries worldwide!

If your package is marked as delivered but you’re unable to locate it, I recommend contacting the shipping carrier directly for assistance. They are best equipped to help locate your package or begin a claim if needed.

Once an order has shipped, delivery timelines are managed by the carrier. If your package is delayed, please contact the shipping carrier using your tracking information for the most accurate updates and support.

Due to the nature of our products, returns and exchanges are not accepted. However, replacement orders may be offered on a case-by-case basis if an issue with your order occurs.

Replacement orders are reviewed on a case-by-case basis. To be considered, please email contact@jourdantaylore.com within 48 hours of delivery and include pictures of the issue.

If your order arrives damaged, please email contact@jourdantaylore.com within 48 hours of delivery with photos so your request can be reviewed for a possible replacement.

Jourdan Taylore products are intended for external cosmetic use only. Please review all ingredient lists prior to use and perform a patch test before full application, especially if you have sensitive skin or known allergies. Discontinue use if irritation occurs.

These products have not been evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary based on hair type, routine, and consistency of use.

By purchasing and using Jourdan Taylore products, customers accept responsibility for proper use and individual results.